Returns, Exchanges and Refunds

Returns are accepted within 30 days of purchase for all orders shipped within the 48 contiguous U.S. states. Due to excessive shipping costs we do not accept returns from Alaska, Hawaii, Canada or International customers. Processing may take up to 10 business days after we receive the returned item. 

Eligibility

Items must be in brand-new, unused condition, never fitted with a head, and must arrive without return shipping damage to qualify for a refund.

Refunds: Domestic US

Once your return is received and inspected, we will notify you of the status of your refund.

If approved, your refund will be issued to the original method of payment. Please allow 5–10 business days for the refund to appear, depending on your financial institution.

Original shipping charges are non-refundable. A 5% processing fee will be deducted from all approved refunds to cover non-refundable credit card and payment processing fees incurred at the time of purchase.

Once an order has been shipped, delays by the shipping carrier are outside our control and are not cause for a refund.

Refunds: Canada

Approved refunds for Canadian orders are limited to 85% of the total order amount to cover non-refundable payment processing fees, customs duties and brokerage fees, currency exchange fees, taxes, and other cross-border transaction expenses.

Refunds: International

All international orders are final sale and are not eligible for refunds, returns, exchanges, or warranty claims.

Damaged in Shipping

If a product was damaged when originally shipped to you, please use the Warranty Form for resolution.

Exchanges

Because exchanges require multiple shipments (original delivery, return to Savage X, and shipping the replacement), we’re unable to process exchanges. Instead, please return the unwanted item and place a new order for the item you’d like.

Return Shipping

Customers have a choice of either:

• Request a Returns label which will be deducted from your refund.

• Arrange your own shipping, if you choose this option please ship to:

Savage X Lacrosse
AUTHORIZED RETURNS
1811 Tamarind Ave, Suite 329
Los Angeles, CA 90028

Non-returnable Items

Clearance or final sale items are non-returnable.

Damaged or Incorrect Orders

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, use the Warranty Form within 7 days of delivery so we can resolve the issue promptly.